Safe, Secure & Easy
Satisfaction Guarantee
Al's Formal Wear operates over 100 specialty stores and has been in business for over 50 years. Our mission is to meet and exceed our customer's expectations by delivering superior service and exceptional value through fashionable, quality merchandise and motivated, friendly employees who perform with pride and dedication. Your satisfaction is our primary concern.
We personally inspect each item prior to shipping. We want to know if you have a concern about your purchase from Al's Formal Wear. Should you wish to return an unused item, for any reason, you may do so within 14 days of your delivery, for an exchange or full merchandise refund.
Privacy
Al's Formal Wear respects your privacy. We do require certain information to process your orders, such as your name, address, email address, phone number, and credit/debit card information. We use this information to complete your order, and we will never sell or otherwise distribute this information.
We use aggregate information to monitor our website and to understand customer trends. For example, we track how many visitors come to our website and to each page, but this does not include anything that could be used to identify those individuals.
Security
For your protection, our web site uses industry-standard Secure Socket Layer (SSL) data encryption, which will automatically initiate a secure session with your browser before any order or personal information is sent over the Internet. This ensures that your credit card information travels across the Internet securely.
Returns and Refunds
Items must be returned within 14 days of delivery, and may not be returned if they have been worn or used. All tags must remain on the items to be returned.
Shipping charges will not be refunded and the customer is responsible for paying the shipping charge on all returned items.
How to Return an Item
Call our Customer Service department toll-free at (877) 730-4TUX ext 3013 Monday-Friday, 10:00am-5:00pm Central Time or e-mail us at onlinestore@alsformalwear.com for a Return Authorization Number.
Please place the sales ticket inside the original box with the items to be returned. Repackage the items and ship the box to:
Al's Formal Wear
Online Store Returns
7807 Main St.
Houston, TX 77030
We will e-mail you when the package has arrived, and immediately process a request to credit your card or send you another item, at your request. If you are returning your merchandise for credit due, we will issue you the full credit due back to you according to the original form of payment. Please allow 1-2 billing cycles for the credit to appear on your credit card statement. Shipping and handling charges are non-refundable, and we are unable to accept COD packages.