Page 8 of 12

Our Customer's Expectations

Here are ways for you to be proactive and prevent customer problems.

  1. Make sure that everyone in your store does a thorough quality control check when checking in your orders daily.
  2. Complete the Quality Reports that go to production management tracking the number and type or quality problems. Quality can only be corrected when production is made aware of the problem.
  3. Send in any stained, broken or damaged merchandise separately with a note attached to the attention of the Rental Distribution Manager, Department #99. Do not just send it in with your other dirty merchandise to be recycled to another order.